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User
manuals
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Page by page, our manuals provide accurate, easy-to-follow
instructions. We use the latest techniques, such as a mini
Table of Contents at the beginning of each chapter, so that
users can find information quickly and easily.
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Online
help
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Incorporating information and instructions into your software
really clicks with users.
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Web
sites
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Not on the Web yet? Your customers are.
We’ll gently get you started and guide you as you grow.
Already on the Web? Maybe websites should be stamped with
an expiration date: if your site hasn’t changed in awhile,
it’s probably gone stale. If the content and look of your
site isn’t fresh, your customers will sour on visiting.
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Quick
Reference Guides and FAQs
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The fast food equivalent of a manual, these tasty morsels
deliver information quicker than a drive-thru window.
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Policy
and procedures
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You’ve heard of whodunits? We write howdunits. When you need
to document the how-tos of your business, we know how to do
it.
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Service
Manuals
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We create a full set of service documentation for your product:
illustrated parts list, site specifications, replacement instructions,
and diagnostics and troubleshooting guides. Whether on paper
or online, it’s the best tool you can give your service personnel.
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Installation
Instructions
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Ever wonder who writes “Insert tab A into slot B”? We do
and we’re proud of it! Our instructions are easy-to-follow
because they are accurately written, illustrated as needed,
and thoroughly tested.
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Manual
Maintenance
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Manuals need maintenance the same way your car needs an oil
change every 3000 miles. We’ll flush out the old information
and pour in quarts of new to keep your documentation humming
for miles.
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Indexing
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Indexed manuals are consistently more popular with users
than those without. Our manuals come with an index as standard
equipment, not a luxury add-on.
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Workflows
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For the visually-oriented, a process represented in a workflow
says it all. We are experts at using Visio to make even the
most complex process clear.
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Brochures
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A paper brochure is a traditional way to distribute information
about your company or product. Are you ready to take your
brochure to the Web? We can create an electronic version or
mini website.
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Proofreading
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Mispeeled words jump of
the page to us as if they were
printed in read. We check for
more than typoos: theirs
line-spacing, and widows and orphans, and font consistency
to consider. We’ll proofreed
your document to make shore its
prefect.
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We've
also created:
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- Product requirement specifications
- Training programs
- Videos
- Manufacturing procedures
- Software engineering documentation
- Software test cases
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